Depending on the items in your order, products may ship separately and arrive at different times. We use a variety of trusted carriers and delivery services, and shipping methods are selected based on the size, weight, and value of your order to ensure safe and efficient delivery.

Shipping options and lead times may also vary if certain items are shipped directly from our suppliers.

Free standard shipping applies to eligible orders subtotalling over $250 across Canada that can be shipped using standard parcel delivery. Larger furniture, White Glove deliveries, freight shipments, oversized items, and certain remote destinations require specialized delivery services and may therefore require separate shipping charges.

Oversized items or certain destinations may require additional shipping charges. If applicable, a custom shipping quote will be provided for your approval before shipment.

Includes decor, pillows, candles, and similar items

• Shipped via standard courier delivery.
• Signature may be required depending on
  the carrier or shipment value.
• Typically ships within 3–5 business days.
• Delivery generally occurs 5–10
  business days after shipment, depending on destination.

Includes nightstands, end tables, coffee tables, ottomans, lounge chairs, lamps and similar items

• Delivered by courier, threshold, or white-glove delivery, depending on the item.
• Estimated delivery time is approximately 2–3 weeks.

Includes sofas, beds, dining tables, cabinets, dressers, and other oversized furniture

• Delivered using threshold or white-glove delivery.
• A local delivery provider will contact you to schedule your delivery appointment.
• Estimated delivery time is approximately 2–4 weeks.
• Additional delivery charges may apply depending on the item and destination.

• Delivery method depends on the size, value, and destination of your purchase.
• For larger items, a local delivery provider will contact you to arrange a delivery appointment when applicable.
• Estimated production and delivery time is 10–16 weeks.
• Delivery timelines are estimates and may change due to manufacturing or shipping delays.
• We will keep you informed throughout the process if timelines change.
• For additional information regarding custom orders, please refer to our Returns Policy.

• Items on backorder may require additional time beyond the estimated lead times. We will notify you of any changes as soon as possible.
• All delivery estimates are approximate and subject to change.

• An adult may be required to sign for threshold and white-glove deliveries.
• Walkways should be clear of snow, ice, and obstacles before delivery.
• White-glove delivery includes in-home placement, light assembly where applicable, and removal of packaging materials.
• Deliveries can only be made to the original shipping address provided at checkout.
• If you have questions regarding the delivery method for your order, our Customer Care Team is happy to assist.

Smaller decor items may be shipped directly to your home using courier delivery. Shipping costs are calculated based on your location, order value, and shipment size. Please ensure your shipping address is complete and accurate, including any applicable unit number, buzzer code, or access information. Many products are also eligible for Free Store Pickup.

Orders selected for store pickup will be held for 30 days from the date of the "Ready for Pickup" email. If an order is not collected within that time and no alternative arrangements have been approved, the order will be considered abandoned. A 25% restocking fee will be deducted, and the remaining order value will be converted to a gift card and emailed to the address associated with the order.

If you require additional time, please contact us before the 30-day holding period expires. We may approve an extension at our sole discretion.

Most eligible items qualify for Free Store Pickup. Please visit our Free Store Pickup page for complete details.

Orders are processed Monday through Saturday. If you need to modify or cancel your order, please contact us immediately. Your order may already be in process, ordered from a supplier, or prepared for shipment. 

While we'll always do our best to help, changes or cancellations may no longer be possible. If a cancellation is approved, a 25% restocking fee may apply.

• Once your order has been placed, you will receive an order confirmation email.
• Once your order has shipped, you will receive a shipping confirmation email that includes tracking information, where available.
• Items within the same order may ship separately. 
• If your order is sent in multiple shipments, you may receive more than one shipping confirmation and tracking number.

Orders valued over $250 may require a signature upon delivery. Customers are responsible for ensuring someone is available to receive the shipment or for following the carrier's delivery instructions.

If a shipment is returned to Sweet William because delivery could not be completed, additional shipping charges may apply for re-delivery.

Deliveries do not occur on Sundays or statutory holidays. While we make every effort to meet estimated timelines, delays may occur due to weather, holidays, labour disruptions, carrier delays, or other unforeseen circumstances.

Tracking information will be provided whenever available.

Suitable for small and medium-sized items.

•  Delivered by trusted courier partners.
•  Delivered to your doorstep, lobby, or mailroom where applicable.
• Does not include unpacking or assembly.
• Customers are responsible for bringing items inside and completing any required assembly.

Suitable for oversized furniture requiring freight delivery.

• Delivered to the nearest accessible exterior location.
• Items remain packaged.
• No unpacking or assembly is included.
• Adult signature may be required.
•  Delivery may be coordinated in advance.
• Customers are responsible for ensuring items fit through all entrances before ordering.

Available by appointment and requires a signature by an adult.

• Delivered just inside the first dry area of the home.
•  No unpacking or assembly.
• Customers are responsible for final placement.
• Delivery scheduling is coordinated in advance.
• Elevator access for apartments or condominiums must be arranged by the customer.

Available by appointment. Delivery pricing is determined after your order has been placed and will be confirmed before delivery.

• Delivered to the room of your choice where safely accessible. 
• Includes unpacking. 
• Includes light assembly where applicable.
• Includes removal of packaging materials.
• Does not include moving existing furniture. 
• Delivery beyond two flights of stairs may not be available. 
• If an item cannot be safely moved to the requested room due to size or access limitations, delivery may be limited to another safely accessible location.

Threshold and White Glove delivery may be recommended for larger furniture depending on the item, destination and delivery requirements. 

Customers are responsible for confirming that purchased items will fit through all entryways, hallways, staircases, elevators, and other access points before placing an order. Delivery methods are selected based on the size, weight, destination and delivery requirements of each shipment. Additional charges may apply for oversized, remote, or rural deliveries.

If your shipment arrives damaged or is lost in transit, please contact welcome@sweetwilliam.ca promptly with your order details and photographs where applicable.If the outer packaging is visibly damaged upon delivery, please photograph it before opening the package whenever possible.

Sweet William is not responsible for packages that are lost or stolen after delivery has been confirmed. We recommend ensuring a secure delivery location or following carrier instructions for safe receipt of your order.