1. Add your favourite items to your cart 
2. Proceed to checkout 
3. Select “Free Store Pickup” as your delivery option 
4. Place your order 
5. Wait for your "Ready for Pickup" email 
6. Visit us during regular store hours with your pickup confirmation. Please wait until you receive your "Ready for Pickup" email before visiting the store, as your order may need to be gathered from our store, transferred from another location, or ordered from one of our suppliers.

• In-stock items are typically ready within 2 business days and may be available sooner.
• As soon as your order is ready, we will send you a "Ready for Pickup" email.
• Items that are not currently in stock and need to be ordered from one of our suppliers are typically available for pickup within 10–14 business days, depending on supplier availability. 
• If we expect the lead time to be longer, we will contact you with an updated estimate.
• Custom and made-to-order items have individual production timelines. 
• An estimated lead time will be confirmed after your order has been received.
• If your order contains multiple items and one item is delayed, we will let you know. 
• You are welcome to collect the available items first rather than waiting for the entire order to arrive.

We understand that plans can change. If you are unable to pick up your order, please contact us. Delivery may be available depending on the item and destination. A shipping fee will be applied. See our delivery services page. 

If you require someone else to collect your order, please contact us in advance with their name. They should bring a copy of the "Ready for Pickup" email. We may also request photo identification to verify the pickup.

• Regular (non-custom) orders will be held for 30 days from the date of the "Ready for Pickup" email. If an order is not collected within that time and no alternative arrangements have been approved, the order will be considered abandoned. 
• A 25% restocking fee will be deducted, and the remaining order value will be converted to a gift card and emailed to the address associated with the order.
• If you require additional time, please contact us before the 30-day holding period expires. We may approve an extension at our sole discretion. 
• Final Sale and Custom Orders are subject to our Returns Policy. 
• If a custom or special-order item is not collected within 30 days of the "Ready for Pickup" email, storage or handling fees may apply. Please contact us promptly so pickup arrangements can be made. 

Store pickup may be available for:

• Accessories and décor
• Art and mirrors
• Lamps and lighting
• Tableware
• Linens
• Furniture
• Special-order items delivered to Sweet William

Eligibility depends on the item's availability, location, size, and handling requirements. If store pickup is available, the option will appear at checkout.

• When you arrive, please let one of our team members know that you are collecting an order and have your "Ready for Pickup" email available so we can locate it quickly.
• Smaller orders may be collected during regular store hours without an appointment.
• If you are collecting a larger furniture item, please call or email us in advance with your preferred pickup day and approximate arrival time. This helps us have your order accessible and ready, minimizing your wait when you arrive.
•  Larger-item pickups generally take place at our rear entrance, accessed from Centre Street North. Our team will provide directions when your pickup is arranged.

Some larger or heavier items may require a suitable vehicle and an additional person
to transport them safely. We recommend reviewing both the product dimensions
and, when available, the packaged dimensions before arriving. If additional details are required, please contact us.

Our team is happy to assist with larger items, subject to staff availability; however, loading assistance cannot be guaranteed. Customers are responsible for ensuring that their vehicle is appropriately sized and that their purchase can be transported and secured safely.

If our team believes that an item cannot be safely transported in the vehicle provided, we may recommend an alternative transportation arrangement. If a customer chooses to proceed against our recommendation, Sweet William cannot accept responsibility for damage that occurs during loading or transportation.

Items ordered from a supplier will generally remain in their original manufacturer packaging.

Floor models and display pieces may not include their original packaging. When collecting one of these items, please bring blankets, straps, padding, or other protective materials needed to transport and secure your purchase safely.

Store pickup may not appear as an option if:

• The item is currently out of stock.
• The item is shipped directly from one of our suppliers and is not available for store pickup.
• The item requires special delivery or handling arrangements.
• The item is not currently located at our Napanee store.
• Pickup is not available for that particular product.

If an item is unavailable for pickup, please contact us. We may be able to provide an estimated availability date or discuss another suitable option.